[ General information | How do I begin? | FAQ | About browsers | About the dictionary | About the virtual classroom | About the instant messenger | About special characters | About registration and password | About words of the day ]

1. I registered at lernu!, but so far I haven't received the confirmation code that I was told would be sent. What should I do?
2. When I try to type in my confirmation code, why does the system tell me that it's wrong or old, even though I know I put it in correctly?
3. I forgot my username/password. How can I find it what it is?
4. Can I change my username? If so, how?
5. Can I change my password? If so, how?
6. Can I change my e-mail address? If so, how?
7. Can I change other information that appears in my profile? If so, how?
8. How do I change the language that the site is in?
9. Why can't I enter my photo?
10. How can I change my photo?
11. My photo was deleted. Why?
12. Why doesn't my name appear in the list of users?
13. Why doesn't my username (or the username of another user) appear on the map of users?
14. In all of the lists of users, why are the following links missing next to my name: "Show information", "Add a friend", "Send a message", and "Send a postcard"?
15. In the user profile, there is information about activity level. How is that calculated?
16. My friend wants to register at lernu! using my computer, but we can't see the registration page. What should we do?
17. Every day I receive some messages from lernu!. What should I do to stop this?
18. Can I get the words of the day in another language?
19. Every day I receive "Word of the day", but they haven't come for the past few days. What happened?
20. I submitted an exercise for a course, but after several days, no language tutor has answered me. What happened?
21. In my web browser lernu! looks strange and a lot of things don't work. What should I do?
22. How can I write the Esperanto letters with accents?
23. What should I do if I don't want the x to be converted to an Esperanto special character?
24. I want to become a translator or language tutor of lernu!. How can I do that?
25. I like the website and would like to donate some money to it. Can I do that?
26. Why do advertisements appear at lernu!?

I registered at lernu!, but so far I haven't received the confirmation code that I was told would be sent. What should I do?

You may have to wait for a little while, as quite often the messages are slightly delayed. A form is also available at "My lernu!" through which you can request that the system send the code to you again. If that doesn't help, the spam filters on your e-mail server are probably filtering our messages out. Check your spam box, and if our messages aren't there, you will have to write to the administrators of your server and try changing your e-mail address. Read here to find out how to change an e-mail address.

When I try to type in my confirmation code, why does the system tell me that it's wrong or old, even though I know I put it in correctly?

It could be that your account has already been confirmed. That can happen if you accidentally clicked on the confirmation link twice, or if you refreshed the page after entering the confirmation code. Try to log in using your username and password. If that doesn't help, you can use this page to request that the system send you a new confirmation code, so you can try again. If even that doesn't help, write a comment using the comments link, found at the bottom of every lernu! page. In that case, someone from our team will assist you.

I forgot my username/password. How can I find it what it is?

On this page you can ask the system to send you a message with your username and password. Just type your e-mail address into the form.

Can I change my username? If so, how?

Unfortunately, that isn't possible at the moment, but the lernu! team hopes to be able to add that capability in the future.

Can I change my password? If so, how?

You can do that at this page. But you must first log in to be able to see that page.

Can I change my e-mail address? If so, how?

You can do that at this page. Note that a confirmation code will be sent to your new e-mail address; you will have to confirm the change. If you don't complete the confirmation, the change will not take place.

Can I change other information that appears in my profile? If so, how?

Yes, you can do that at this page. Type in your new information and click on the button at the bottom.

How do I change the language that the site is in?

At the top of every page, in the right-hand corner, there is a language menu. Choose another language, and don't forget to click the "Ek!" button next to the menu.

Why can't I enter my photo?

It could be that it is too large or in a format that our system doesn't support. In the form at "Photo", read carefully about the requirements regarding size and format of photos, then make sure that your photo follows those rules. If you realize that it is too large or in the wrong format, try using a computer graphics program (like Adobe Photoshop or Microsoft paint) to make the photo smaller and/or convert it to the right format.

How can I change my photo?

You must first delete your current photo. You can do that using this form. Under "Photo" at the question Delete?, choose "Yes" and save the changes using the button at the bottom. Your photo will be deleted; then, you can use the same form to upload a new photo.

My photo was deleted. Why?

It could be that your picture was deemed indecent and could offend other people in our site. Our site is used by children as well as adults. Usually, we write to users first and request that they remove these sorts of pictures. But if they don't react to our message, we remove the picture ourselves.

Why doesn't my name appear in the list of users?

Most probably, this is happening because you indicated in your profile that you do not want your profile published. Look at this page and make sure that at "Publish" you have chosen "Yes". If "No" is selected, change that to "Yes" and then save your changes using the button at the bottom of the page.

Why doesn't my username (or the username of another user) appear on the map of users?

This is because not all users have input the coordinates of where they live into their profiles. If you want your name to appear in the map, go to this page and input the coordinates of where you life. Then, don't forget to save the changes.

In all of the lists of users, why are the following links missing next to my name: "Show information", "Add a friend", "Send a message", and "Send a postcard"?

Don't worry, they are visible to other users. You can't see them because you don't need to add yourself to your friends list or correspond with yourself.

In the user profile, there is information about activity level. How is that calculated?

It shows your activity level during the last 30 days. If you haven't visited the site in 30 days, your activity level goes to zero, even if you used the site actively before. The more often you logged in, and the more pages you visited during the last 30 days, the higher your activity level will be.

My friend wants to register at lernu! using my computer, but we can't see the registration page. What should we do?

You don't see the registration page in the main menu because you probably indicated to the system that you want it to remember you. So when you return to the page again another time, you are automatically logged in, and because of that, the registration page is not visible. To see the page again, you must log out. In the right-hand side of the page, find the link "Log out"; click on it, and then the option "Register" will appear in the main menu. Using the form found on that page, your friend will be able to register easily.

Every day I receive some messages from lernu!. What should I do to stop this?

This probably has to do with our "Word of the day" service. At the bottom of every e-mail message with a word of the day, there is a direct link. Click on it. After you do that, a page should appear with a message saying that you successfully unsubscribed from the word of the day. Or else, you can log in at lernu! and in your profile, choose "No" under "Word of the Day". Don't forget to save your changes using the button at the bottom of the page.

Can I get the words of the day in another language?

Unfortunately not, because that would be too much work for the lernu! translators (it would be necessary to translate also the examples and so forth, which are useful primarily for people who already speak the language somewhat). Instead, we are working to improve the lernu! dictionary and add to it more translations and explanations of Esperanto words.

Every day I receive "Word of the day", but they haven't come for the past few days. What happened?

Make sure that you've chosen "Yes" under "Word of the Day" in your profile. If you have all of the settings correct in your profile, it may be that the spam filter of your e-mail service has started filtering out our messages. Check your spam box, and if that doesn't help, write to the administrators of your ISP, or change your e-mail address at lernu!.

I submitted an exercise for a course, but after several days, no language tutor has answered me. What happened?

Lernu! tutors correct the exercises during their free time, because this work is not paid. Because of that, sometimes an exercise might not be answered for several days. There could be many reasons; for example, a tutor is too busy, travelling away from home, etc. Wait several days, and if you don't receive a response, write a comment about it using the comments link, found at the bottom of every lernu! page. Perhaps we will find a person who can correct your exercise; it depends on what language you speak, and whether we have another person available who speaks your language.

In my web browser lernu! looks strange and a lot of things don't work. What should I do?

It could be that you are using a web browser that our site doesn't support. We have tested our site only in Firefox 1.4+ and Internet Explorer 5+. We recommend that you use these browsers for lernu!. If you are using one of these browsers, but in spite of that, there are some errors, and/or a page doesn't look right, we ask you to inform us of that using the comments link, found at the bottom of every lernu! page.

How can I write the Esperanto letters with accents?

You can find all information about that at the page about special characters.

What should I do if I don't want the x to be converted to an Esperanto special character?

If you want to keep an x, put an apostrophe before it. For example, c'x, g'x, j'x, u'x (with no spaces).

I want to become a translator or language tutor of lernu!. How can I do that?

Thanks! You can find more information here.

I like the website and would like to donate some money to it. Can I do that?

Thanks very much! You can find all information about that here.

Why do advertisements appear at lernu!?

Maintaining a server and creating and maintaining the website often costs money. Therefore, we have advertisements to help us cover some of our costs.